9/23/2023 0 Comments Akumal all inclusive adults onlySmoking is allowed in designated areas at this 5-star Akumal property. Free self parking and valet parking are available. This all-inclusive property also offers an attached winery, outdoor tennis courts and a steam room. A computer station is on site and WiFi is free in public spaces. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 7 bars/lounges. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. At Secrets Akumal Riviera Maya - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Room rates include meals and beverages at on-site restaurants and bars. The day before we left we were cut off from room access (they said the battery on the lock had died) and wifi was cut off.Secrets Akumal Riviera Maya - Adults Only - All Inclusive is an all-inclusive property. Time for an update of the property and of the management. Definitely not the experience we’ve had in previous visits. Employees are working hard at the restaurants, but management and especially guest services reps need to make the guests feel welcome, not intimidated. Our a la carte experiences were good, however the quality of food served has declined. Most of our days were spent on the Akumal side where the pools were cleaner and the meals were better. Our best experience was at the buffet where service continues to be outstanding. We received a fruit basket and a bottle of sparkling wine after this encounter but it was a harassing incident at the restaurant. I reviewed the condition after checkin as disappointing and was harassed verbally by a guest services rep, who showed up at dinner demanding that I tell him what the problem was (very aggressive demanding why I gave a negative review). The property is in need of renovation.the rooms are not cleaned properly (dirty floors, towels left in a pile in the landing for days, dishes from room service left out for days, old worn out linens). This was by far the most disappointing stay. We are frequent guests at the Bahia principe sian kaan having stayed 10 times at the sian kaan and 20plus times at Bahia principe. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). Individually-wrapped food options are available for breakfast, lunch, and dinner.Įach guestroom is kept vacant for a minimum of 24 hours between bookings. Social distancing measures are in place staff at the property wear personal protective equipment a shield is in place between staff and guests in main contact areas periodic temperature checks are conducted on staff temperature checks are available to guests guests are provided with hand sanitizer masks are required in public areas.Ĭontactless check-in and contactless check-out are available.Įnhanced food service safety measures are in place. Personal protective equipment, including masks and gloves, will be available to guests. This property advises that enhanced cleaning and guest safety measures are currently in place.ĭisinfectant is used to clean the property commonly-touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏.
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